Returns

Returns & Refund Policy

At PawPaw, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Perishable goods (fresh food, opened treats) cannot be returned unless defective.
• Sale items and gift cards are non-refundable.

How to Return

1. Contact us at hello@pawpaw.com with your order number and reason for return.
2. Our team will review your request and provide a return authorisation within 2 business days.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the returned item, we will process your refund.

Refund Process

• Refunds will be issued to the original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.
• For exchanges, the replacement will be shipped once we receive the returned item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost.

Questions?

For any questions about returns, please contact us.