Contact Us

Get in Touch

We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, our team is here to help.

Contact Information

• Email: hello@pawpaw.com
• Phone: 63193962
• Address: 58 Stanley St, Central District, Hong Kong

Business Hours

Monday – Friday: 10:00 AM – 6:00 PM
Saturday & Sunday / Public Holidays: Closed

Customer Support

For order-related inquiries, please have your order number ready. Our customer support team typically responds within 24 hours on business days.

Returns & Exchanges

If you need to return or exchange a product, please visit our Returns page for detailed instructions.

Product Inquiries

Need help choosing the right food or supplement for your pet? Our pet nutrition specialists are happy to provide personalised recommendations. Just drop us an email with your pet’s breed, age, and any specific dietary needs.