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Send us your question and, where useful, include the product name, order number, and your pet's species and age. The more context you share, the more helpful our reply can be.
EMAILhello@pawshop.hkProduct, order, and delivery questions →
HOURSMon–Fri · 9am–6pmSat–Sun · 10am–4pm
Closed on public holidays
LOCATIONHong KongWe deliver across Hong Kong, including outlying islands.
Closed on public holidays
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A little detail helps us help faster.
- For an order: include your order number and the email used at checkout.
- For a product: tell us the product name and what you are hoping to support.
- For a delivery issue: tell us the delivery address area and what happened.
- For a health question: share the label details, but please consult your veterinarian for diagnosis or treatment.
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