At a glance
From a thoughtful order to a smoother arrival.
We deliver across Hong Kong, including Hong Kong Island, Kowloon, the New Territories, and outlying islands. The delivery estimate begins once your order has been confirmed and prepared for dispatch.
Orders below the free-delivery threshold carry a HK$40 standard delivery fee.
Express delivery is available at HK$80, arriving in around 1–2 business days.
Orders of HK$500 or more qualify for free standard delivery.
01
How it works
A simple three-part handoff.
- 01We confirm the order
We check availability and prepare your products for dispatch.
- 02Your parcel leaves Petwell
Once dispatched, we send the tracking details available for your order.
- 03You receive the care package
Check the parcel and products promptly, especially if an item is temperature- or hygiene-sensitive.
02
A few practical notes
Good to know before checkout.
- Standard delivery generally takes 5–7 business days.
- Express delivery generally takes 1–2 business days.
- Public holidays and remote areas may add 1–2 business days.
- Large items, including smart litter systems, may need special arrangements.
- Please check that the delivery address and phone number are accurate.
- If your parcel arrives damaged, keep the packaging and contact us promptly.
